Welcome to QualityFoods.com... Grocery shopping made easy
Please review these commonly asked questions, and if you still need information, click here to contact us.

Is there a minimum order amount?
Yes, we have a minimum order amount of $30 before taxes, shopping fee and bottle deposits.

Should I be concerned about the freshness and quality of products selected for me, like dairy, meat and produce?
You can be assured that your personal shopper will select your order will with your best interests at heart. They pick the longest 'best before' dates, the crispest and freshest produce and best cuts of meat. After all, they sign their name to the order and want you to be 100% satisfied!

What about pricing? Is it the same as in the store?
Yes, product prices are the same as if you shopped in person. This includes advertised and manager's in-store specials. In addition, you are automatically entered into the in-store contests, accumulate Q-Points and Bonus Q-points, and receive instant Q-Combo offers. You will receive the prices that are in effect at the time your order is processed. Please note that in the rare case of a price discrepancy, the till price will be taken as correct.

What is the cost of this service?
There is a fee added separately to each order we shop for you, which includes delivery within the shopping service boundaries. For information on pricing and delivery for your area, click here


Where are your online shopping service areas?
We currently deliver to Parksville, Qualicum Beach, Errington, Coombs, Lasqueti Island (to the French Creek Marina), Lantzville, Nanaimo, Comox, Courtenay, Campbell River, Port Alberni and Bamfield (via the Lady Rose). When you register, we ask for your Postal Code to verify if you're within our delivery boundaries. If your postal code isn't accepted, yet you're in one of the towns listed above, please contact us for more information.


Can I pick up my order if I live outside of the delivery area?
Yes, we can also prepare your order for pick-up at the following QF stores. Important: Please use these store's postal code when you log in:
- Campbell River 465 Merecroft Road, Campbell River, V9W 6K6
- Port Alberni 2943-10th Ave. V9Y 2N5
- Parksville / Qualicum Beach 319 A East Island Hwy. V9P 2B8
- Nanaimo #7-2220 Bowen Rd. V9S 1H9
- Comox Valley 2275 Guthrie Rd, Comox, V9M 4A6

Can I order for friends or family even though I live out of the delivery area?
Yes. In fact, we receive orders from all over the world for people who live within the delivery area. When you order, please use the postal code of the person receiving the order. You will need to make payment arrangements with the appropriate QF Store (listed above) in advance of placing the order please.

Why don't I see any advertised specials on the site on the weekend?
Your weekly advertised online flyer items run each Monday through Friday. If you log in on Monday, you will see the same specials until Friday's 11:00am order cut-off time. Specials don't show over the weekend because the special prices would no longer register when processed on Monday morning. This way you can have confidence that your total is accurate when you check out.

What types of payment do you accept?
You can pay by at your door by Debit card, Visa or MasterCard. For security, we do not store any credit card information on this site. To prevent our delivery people from becoming targets, we can't accept or carry cash for deliveries.

What time should I place an order?
Your online store is open 24 hours a day – you can place an order after work the night before, and we'll have your order ready for the next day! For Same-day delivery, place your order by 11:00am Monday through Friday. Limited delivery times are available, so order early!

How does it work if I don't have a Q-Card No.?
When you go to check out, it the system will detect that you haven’t entered a card. You will have three options:
1) I don’t have a Q-Card (which allows you to receive one online when you check out)
2) I have a Q-Card, but I don’t have the number available. (allows you to checkout without a Q-card number)
3) I have a Q-Card and I have the number with me (allows you to enter your Q-Card Number)

How can I save time when shopping online?
The best single piece of advice we can offer for saving time is using the Quicklist feature. Check the box next to any items that you order regularly, and you can call them up instantly each time you log in.

Should I tip my delivery person?
There is no need to feel obligated to offer a tip, as our delivery people are discouraged from accepting gratuities. QF personnel do not rely on tips for their existence. If you think your delivery person deserves extra recognition, please e-mail us and we'll pass your comments along.

How can I get no-fee shopping?
For each shopper you refer who places a first-time online order, we will waive the shopping fee! For more information, register online, login and visit the customer utilities area!

How does My Daily Special work?
Grocery specials are no longer limited to the weekly flyers... Whether you shop online or in person at any QF store, My Daily Special will save you money on products that you want, at your convenience! Here's how it works

QF Referral Program
Refer a friend to QualityFoods.com and we'll shop your grocery order FREE! When your friend places their first order we will waive the shopping fee on your next on-line order! Please click here for more information.